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Help Center

Maybe your question has been answered — check this out.

  • Instant Translator is an iPhone app designed to make communicating across languages feel easier. Whether you’re having a conversation, reading text, viewing a photo, or using content on your screen, the app is here to help you understand and be understood.

  • Instant Translator is currently available for iPhone only. You can download it from the Apple App Store using the official download button on our website.

    We don’t offer Android versions at this time. To make sure you receive the genuine and latest version of Instant Translator, please download it only from our official App Store listing.

  • Instant Translator supports a wide range of languages. Feature availability varies by language, so text, conversation, photo, and screen translation may not be available for every language.

    For the most up-to-date information, open the language list in the app. We’re continuing to improve Instant Translate and hope to support even more languages and features over time.

  • We want you to feel confident about your subscription. Before you confirm a purchase, the App Store clearly shows the price, billing period, included features, free-trial length if offered, and renewal date.

    Your subscription renews automatically for the billing period you choose unless you cancel before the renewal date shown in your Apple subscription settings. All payments are securely handled through your Apple Account, and you can review or manage your subscription at any time.

  • We’re sorry Instant Translator isn’t working as expected. Most issues can be resolved with a few quick checks:

    Make sure your iPhone is connected to the internet.
    Close Instant Translate, then open it again.
    Check the App Store for an update.
    Restart your iPhone.
    If you’re using voice or photo translation, make sure microphone or camera access is turned on in iOS Settings.

    If you still need help, please contact us. Let us know what happened and include your iPhone model, iOS version, and Instant Translator version. We’ll do our best to help you get back to translating.

  • Your privacy matters to us. Your translation history is stored only on your iPhone and is not uploaded to our cloud.

    You stay in control of your information and can delete your translation history from the app at any time. If you delete the app, locally stored translation history may also be removed and cannot be recovered.

    Instant Translator uses microphone, camera, and screen access only when you choose features that need them. You can review or change these permissions at any time in iOS Settings.

    For more information, please read the Privacy Policy linked in the website footer and in the app.

  • Your Instant Translator subscription is managed and billed by Apple, so we cannot cancel it on your behalf.

    Before you cancel: If you are having trouble with the app, contact us and we will help you resolve the issue. If you would like to keep using Instant Translate at a different price or billing period, check whether another plan is available on Apple’s subscription screen.

    To cancel on your iPhone:

    Open the Settings app.
    Tap your name at the top of the screen.
    Tap Subscriptions.
    Tap Instant Translate.
    Tap Cancel Subscription, then confirm.

    Your premium access will remain available until the end of your current billing period. If you do not see the Cancel Subscription button, or you see an expiration date in red, your subscription is already canceled.

    Deleting Instant Translator does not cancel your subscription.